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    Privacy policy

    Last updated: 01/03/2026

    Sleepwood is a brand represented by the company IMMOAM SPRL. This privacy policy aims to inform you about how IMMOAM SPRL collects, uses, protects and stores your personal data when you visit the website https://www.sleepwood.be.

    1. Data controller

    The data controller for personal data is:

    IMMOAM SPRL

    Rue Neuve 61, 4700 EUPEN, Belgium

    Company no.: 0834.247.906 – VAT BE0834.247.906

    Email: [email protected]

    Phone: +32 87 55 50 88

    2. Data collected

    We may collect the following types of data:

    • Identification data: surname, first name (via the contact form)
    • Contact details: email address, phone number, postal address (via the contact form)
    • Browsing data (via cookies)
    • Any other information provided via our contact form or by email

    3. Purposes of processing

    The collected data may be processed for the following purposes:

    • Responding to requests sent via the contact form
    • Preparing quotes or contracts
    • Ensuring customer follow-up or after-sales service
    • Sending newsletters with your consent
    • Improving our website and its technical performance

    4. Legal basis for processing

    Depending on the type of processing, the collection of your data is based on:

    • Your consent (newsletter subscription, cookie placement, etc.)
    • Performance of a contract or pre-contractual measures (quote, order, etc.)
    • Compliance with a legal obligation (invoicing, accounting)
    • The legitimate interest of IMMOAM SPRL in improving its services or preventing fraud

    5. Data recipients

    Your personal data is not shared with any unauthorised third parties. It may be shared, if necessary:

    • With trusted subcontractors (host, IT providers…) in strict compliance with the GDPR
    • With public authorities in the event of a legal obligation

    All our service providers are contractually bound to respect the confidentiality and security of your data.

    6. Retention period

    Your data is retained only for as long as necessary for the purposes of processing:

    • Customer data: 5 to 10 years (legal obligations)
    • Contact data: 1 year after the last interaction
    • Marketing data: until consent is withdrawn

    7. Data security

    We implement reasonable technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure or alteration.

    8. Your rights

    In accordance with the GDPR, you have the following rights:

    • Right to access your data
    • Right to rectify your data
    • Right to erasure ('right to be forgotten')
    • Right to restriction of processing
    • Right to data portability
    • Right to object
    • Right to withdraw your consent at any time

    To exercise these rights, send a request to: [email protected]

    We commit to responding within 30 days.

    9. Cookies

    Our website uses cookies to improve your experience. For more information and to manage your preferences, see our Cookie Policy.

    10. Complaint

    If you believe your rights are not being respected, you can file a complaint with the Data Protection Authority (DPA):

    https://www.autoriteprotectiondonnees.be

    Rue de la Presse, 35 – 1000 Brussels

    Phone: +32 (0)2 274 48 00 – Email: [email protected]